At Busseys we do our very best to ensure that every interaction our customers have with us exceeds their expectations. As such, we subscribe to the Motor Ombudsman. However, should your experience at Busseys not live up to your expectations we have procedures in place to try to resolve any issues.
In the first instance, please complete the contact formdetailing the nature of your dissatisfaction. We aim to contact you within 48 hours to discuss and resolve the issue but please be aware this may be longer at weekends and bank holidays.
If you should remain dissatisfied with the outcome of a dispute in relation to service and repair you can contact the Motor Ombudsman, a CTSI certified Alternative Dispute Resolution (ADR) service at themotorombudsman.org/. They offer a free conciliation service if you have a complaint relating to your new car warranty, service and repair or a vehicle warranty product.
What is ADR?
ADR stands for Alternative Dispute Resolution. This is a process where an independent and impartial third party considers the evidence in a dispute and makes a decision, offers a view or helps the parties to come to an agreement. ADR is so called because it offers an alternative to pursuing a case through the courts, a process which is likely to be more protracted and costly.
Bussey and Sabberton Bros. Ltd.
Registered in England: 184728
Registered office: 95 Whiffler Road Norwich Norfolk NR3 2EU
Calls may be monitored for quality and training purposes.
Bussey and Sabberton Bros Ltd is authorised and regulated by the FCA. Our FCA Register number is: 311252. Our permitted business is arranging non-investment insurance contracts and consumer hire and credit brokerage, with the right to canvas off trade premises for debtor-creditor-supplier agreements or consumer hire agreements. You can check this on the FCA's Register by visiting the FCA's website: register.fca.org.uk/ or by contacting the FCA by phone on: 0800 111 6768. Our Consumer Credit Licence number is: 004911.