| Contacts | |
|---|---|
| Tel | 01603 253144 |
| Fax | 01603 254010 |
| Commercial Service Direct | 01603 254042 |
| Trade Parts Hotline | 01603 424444 |
| Opening hours | ||
|---|---|---|
| Parts (Trade) | Mon-Fri 8.30-6.00 | Sat 8.30-1.00 |
| Parts (Retail) | Mon-Fri 8.30-5.30 | Sat 8.30-1.00 |
| Service | Mon-Fri 7.30-6.30 | Sat 8.00-5.00 |
| Commercial service | Mon-Wed & Fri 7.30-6.30 Thu 7.30-7.00 |
Sat 8.00-5.00 |
| Sales | Mon-Fri 8.30 -6.00 | Sat 9.00-5.00 |
| Sales | Sun/Bank Holiday | 10:00 – 4:00 |
SERVICES AVAILABLE AT THIS BRANCH:
New Ford Car Sales | Used Car Sales | New Ford Commercial Sales | Used Commercial Sales | Motability | Car Servicing & MOT | Commercial Vehicle Servicing & MOT | Retail Part Sales | Trade Part Sales | Business & Fleet Sales
| Contacts | |
|---|---|
| Tel | 01603 598876 |
| Fax | 01603 723469 |
| Opening hours | |
|---|---|
| Mon-Fri 7.30-6.00 | Sat 8.00-12.00 |
SERVICES AVAILABLE AT THIS BRANCH:
Car Servicing & MOT
| Contacts | |
|---|---|
| Tel | 01603 401511 |
| Fax | 01603 485250 |
| Opening hours | |
|---|---|
| Mon-Fri 7.30-6.00 | Sat 8.00-6.00 |
SERVICES AVAILABLE AT THIS BRANCH:
Car and Commercial Accident Repair
| Contacts | |
|---|---|
| Tel | 01603 753376 |
| Fax | 01603 219893 |
| Parts Direct | 01603 219961 / 01603 219971 |
| Opening hours | ||
|---|---|---|
| Parts (Retail & Trade) | Mon-Fri 8.00 – 5.45 | Sat 8.00 – 12.30 Sun Closed |
| Sales | Mon-Fri 8.30 – 6.00 | Sat 9.00 – 5.00 Sun 10.00 – 4.00 |
| Service | Mon-Fri 7.30 – 5.30 | Sat 8.30 – 12.30 Sun Closed |
SERVICES AVAILABLE AT THIS BRANCH:
New Peugeot Car Sales | Used Car Sales | Motability | Car Servicing & MOT | Retail Parts Sales | Trade Parts Sales | Business & Fleet Sales
| Contacts | |
|---|---|
| Tel | 01362 654266 |
| Fax | 01362 656074 |
| Opening hours | ||
|---|---|---|
| Sales | Mon-Fri 8.30 – 6.00 | Sat 8.30 – 5.00 Sun 10.00 – 4.00 |
| Service / Parts | Mon-Fri 7.30 – 6.00 | Sat 8.00 – 12.00 Sun Closed |
SERVICES AVAILABLE AT THIS BRANCH:
New Ford Car Sales | New Peugeot Car Sales | Used Car Sales | New Ford Commercial Sales | New Peugeot Commercial Sales | Used Commercial Sales | Motability | Car Servicing & MOT | Retail Parts Sales | Trade Parts Sales
| Contacts | |
|---|---|
| Tel | 01760 536902 |
| Opening hours | ||
|---|---|---|
| Service / Parts | Mon-Fri 8.30 – 5.30 | Sat 8.00 – 12.00 Sun Closed |
SERVICES AVAILABLE AT THIS BRANCH:
Car Servicing & MOT | Retail Parts Sales | Trade Parts Sales
| Contacts | |
|---|---|
| Tel | 01953 459416 |
| Fax | 01953 458226 |
| Opening hours | ||
|---|---|---|
| Parts (Retail & Trade) | Mon-Fri 8.00 – 6:00 | Sat 8.00 – 1:00 Sun Closed |
| Sales | Mon-Fri 8.30 – 6.00 | Sat 8.30 – 5.00 Sun Closed |
| Service | Mon-Fri 8.30 – 6.00 | Sat 8.30 – 1.00 Sun Closed |
SERVICES AVAILABLE AT THIS BRANCH:
New Ford Car Sales | New Ford Commercial Sales | Used Car Sales | Used Commercial Sales | Motability | Car Servicing & MOT | Retail Parts Sales | Trade Parts Sales
| Contacts | |
|---|---|
| Tel | 01328 852226 |
| Fax | 01328 852207 |
| Opening hours | ||
|---|---|---|
| Service / Parts | Mon-Fri 8.00 – 6:00 | Sat 8.00 – 1:00 Sun Closed |
| Sales | Mon-Fri 8.30 – 6.00 | Sat 8.30 – 5.00 Sun Closed |
SERVICES AVAILABLE AT THIS BRANCH:
New Ford Car Sales | New Ford Commercial Sales | Used Car Sales | Used Commercial Sales | Motability | Car Servicing & MOT | Retail Parts Sales | Trade Parts Sales
Customer Complaints
At Busseys we do our very best to ensure that every interaction our customers have with us exceeds their expectations. As such, we subscribe to the Motor Ombudsman. However, should your experience at Busseys not live up to your expectations we have procedures in place to try to resolve any issues.
In the first instance, please complete the contact form detailing the nature of your dissatisfaction. We aim to contact you within 48 hours to discuss and resolve the issue but please be aware this may be longer at weekends and bank holidays.
If you should remain dissatisfied with the outcome of a dispute in relation to service and repair you can contact the Motor Ombudsman, a CTSI certified Alternative Dispute Resolution (ADR) service at themotorombudsman.org/. They offer a free conciliation service if you have a complaint relating to your new car warranty, service and repair or a vehicle warranty product.
What is ADR?
ADR stands for Alternative Dispute Resolution. This is a process where an independent and impartial third party considers the evidence in a dispute and makes a decision, offers a view or helps the parties to come to an agreement. ADR is so called because it offers an alternative to pursuing a case through the courts, a process which is likely to be more protracted and costly.
