What is covered?
Depending on the terms, conditions, general exclusions and claim limits shown in this document, the Platinum Warranty will cover the cost of repairing or replacing the systems of your vehicle that are shown below and that have failed as a result of a sudden or unexpected mechanical or electrical fault. Any part that needs replacing due to wear and tear is not covered.
- Braking system
- All parts are covered apart from brake discs, pads, shoes, drums, hoses, cables and pipes.
- Catalytic converters and casings
- These will be replaced if the damage was caused as a result of any covered part failing.
- Clutch
- All parts are covered apart from hoses, cables, pipes and any part which is replaced due to wear and tear.
- Electrical system
- All parts are covered apart from fuses, batteries, aerials, Bluetooth module, satellite navigation systems and in-car entertainment equipment, heated screens, bulbs and lighting units (including the lens).
- Engine
- All parts are covered apart from auxiliary belts, ignition (HT) leads, spark plugs, oil seals, hoses, cables, pipes, filters, engine mountings and the exhaust system.
- Engine cooling system
- All parts are covered apart from hoses, cables, pipes, and any damage caused by corrosion, impact or freezing.
- Final drive
- All parts are covered apart from seals, gaskets, boots, wheels and tyres.
- Fuel system
- All parts are covered apart from turbocharger-system parts, hoses, cables, pipes, filters and any damage caused by using contaminated fuel or the wrong fuel.
- Heating and factory-fitted air-conditioning system
- All parts are covered apart from cables, hoses, pipes, unions, seals, filters, belts and vents.
- Steering system
- All parts are covered apart from boots, hoses, pipes and unions.
- Suspension
- All parts are covered apart from hoses, pipes and refilling any unit.
- Transmission
- All parts are covered apart from seals, gaskets, gear-change linkage, cables and gearbox mountings.
Extra cover
Depending on the terms and conditions of this warranty, we have extended your cover to include the following benefits.
- Turbo system
- Up to £1500 (including VAT) towards repairing or replacing any factory-fitted turbo-system parts (not including hoses and pipes).
- Satellite navigation systems and in-car entertainment units
- Up to £750 (including VAT) towards repairing or replacing any factory-fitted satellite navigation systems, in-car entertainment equipment and Bluetooth modules (not including aerials, software and software updates).
How to claim
If your vehicle develops a fault which may result in a claim under this warranty, please bring it to us. We will deal with the administrator direct and you will not have to pay for any work covered by your warranty (depending on any claim limits and excess that may apply). If for any reason it is not possible to bring your vehicle to us, please contact the administrator on 01522 513833 for advice on finding a suitable repairer. Please remember that the maximum third-party hourly labour rate shown on page 1 will apply. This may limit the labour costs you can claim on any authorised repair, and you will be responsible for any difference in the labour costs if we authorise the claim. You will need to give the garage permission to diagnose the fault, then ask them to call the claims team on 01522 513833 with the following information when they have confirmed the cause of the fault but before they start any repairs.
a. Vehicle registration number
b. The current mileage
c. The fault reported
d. Details of the parts that need replacing
e. Information on costs for both parts and labour
Please note: Sometimes we may need you to bring your vehicle to us or our recommended repairer for a repair covered by your warranty, instead of using your local garage. In all cases, you are responsible for giving permission to diagnose the fault and you will be responsible for all costs until the administrator issues an authorisation number. If we accept your claim, we will pay all reasonable charges for work that was necessary to find the fault (diagnostic charges). The administrator will issue an authority number on our behalf for the amount of the claim they agree to (depending on any claim limits and excess that may apply), but they are not responsible for paying any claims.
Invoicing and paying authorised claims The repairer should send an invoice in our name (Busseys Whiffler Road) to the administrator’s office by email to [email protected]. The administrator will confirm the claim and ask us to make the payment. If it is not possible for the repairer to email the invoice to the administrator, they should post a copy to: Crystal Clear Warranty, PO Box 4, Lincoln, LN3 4DE. Please make sure the invoice is made out to the correct name (Busseys Whiffler Road) as the payment may be delayed or even prevented if it is not. If you use a garage other than us, and the repairer insists that you pay for the work up front, you may have to pay the bill and then send it to the administrator. The administrator will then ask us to refund you the amount of any agreed claim (depending on any claim limits or excess that may apply).
Important
Repair work must not begin until the administrator has agreed the claim. If you do not keep to this condition, you may not be able to make a claim under this warranty. If you have any questions about any of the above, please call the claims team on 01522 513833 for help.
Contact details
Claims phone number: 01522 513833
Email: [email protected]
Postal address: Claims Department, Crystal Clear
Warranty, PO Box 4, Lincoln, LN3 4DE
Terms and conditions
- 1. Authorisation
- Repairs must not be carried out without the administrator’s permission.
- 2. Service requirements
- You must have the vehicle serviced in line with the manufacturer’s recommendations during the period of this agreement. If you do not follow the manufacturer’s service schedule or maintain the vehicle as recommended by the manufacturer, or you fail to keep the vehicle insured, taxed and with a current MOT certificate, cover under this warranty will not apply and we will be entitled to end the warranty immediately. To help you maintain cover, we will allow you a 1000-mile or four-week extension (whichever is sooner) from the manufacturer’s recommended service schedule.
- If we do not carry out the servicing, it is important that you keep all receipts from the garage that does carry it out, as the administrator will need to inspect these if you make a claim. Without proof of servicing, you may not be able to make a claim.
- 3. Limiting damage
- You, or the driver, must take all reasonable steps to avoid loss or damage. This includes repairing all faults that you know about, whether they are covered by this warranty or not. If you continue to use the vehicle after it becomes apparent that there is a fault, and this use causes further damage that could have been avoided, the warranty will not cover any of the repair costs.
- 4. Diagnostic charges
- You are responsible for giving permission to diagnose the fault, and you will be responsible for all costs until the administrator issues an authorisation number. If we accept your claim, we will pay all reasonable charges or work that was necessary to find the fault.
- 5. Design faults and recalls
- If any of the vehicle’s parts has a design fault or is recalled by the manufacturer, that part is not covered.
- 6. Geographical limits
- This warranty is valid in the United Kingdom, and for trips of up to 30 days in any other country within the European Union.
- 7. Rates for refunding costs
- We will not pay more than the UK manufacturer’s list price for parts (we may need non-genuine parts to be
used) and we will pay labour time in line with the recommended repair times. If your vehicle is repaired
by anyone other than us, we will pay labour rates up to the maximum third-party hourly labour rate shown on the agreement registration document only, and you will be responsible for paying any difference. - 8. Multiple items
- If you or the repairing garage reports more than one failed part or fault at the same time, the administrator
will deal with them as one claim. - 9. Inspecting the vehicle and its parts
- The administrator has the right to have the vehicle or any part inspected by a qualified engineer to identify
the cause of the fault before they authorise repairs. - 10. Governing law
- The laws of England and Wales will apply to this agreement and the English courts will deal with any
disputes relating to or arising in relation to this agreement. - 11. Legal rights
- Nothing in these conditions will reduce your legal rights relating to goods that are faulty or that have not been
described accurately. For more information about your legal rights, contact your local trading standards department or citizens advice bureau. - 12. Administration of this agreement
- a. This warranty is an agreement between you and us for the cover shown in this document.
b. The administrator acts on our behalf to manage this warranty only. By signing this agreement, you agree
that you can make no financial claim against the administrator under the warranty.
General Exclusions
The Busseys Whiffler Road Crystal Clear Warranty does not cover the following.
- Any vehicle recovery charges.
- A mechanical or electrical fault which a qualified engineer appointed by the administrator thinks could have reasonably existed before this cover began.
- Any loss, damage or fault which a qualified engineer appointed by the administrator thinks could have been
avoided or was totally or partly caused by a lack of maintenance. - Any parts which are not faulty, but which are replaced or reported during routine servicing or recommended to be replaced as engineering best practice.
- Any damage which is due to any type of accident or negligence or caused by continuing to use the vehicle when it is obvious there is a fault or using contaminated fuel or the wrong fuel.
- The gradual reduction in the performance of any part (wear and tear) due to its age or the vehicle’s mileage.
- Parts that fail or need replacing when they have reached the end of their reasonably expected lifespan due to age or the vehicle’s mileage.
- Any vehicle where the speedometer has been interfered with, altered or disconnected.
- Any vehicle owned by a motor trader or garage or associated companies, or by the owners of that motor-trader business or garage or people connected to the owners.
- Repairs, replacements or alterations not authorised by the administrator.
- Anything caused directly or indirectly by war, riot, revolution or any similar event, or by vandalism, theft or
attempted theft from the vehicle. - Any items that are not covered even if the replacement is needed because of the failure of a covered part.
- Electrical software updates or reprogramming.
- Parts, including software, which have been modified from the manufacturer’s original specification and any part that fails as a result of those modifications.
- Water leaking into the vehicle (including damage to covered parts caused by water leaking in).
- Failure of parts due to them corroding or seizing up, or any extra labour costs for work that is needed due to parts seizing up or snapping.
- Cleaning or adjusting any parts.
