COVID-19 Important Message to all Busseys Customers

COVID-19 Important Message to all Busseys Customers

Page last updated on 24/09/2020

All staff in customer facing areas will be wearing a face covering

In line with the new Government guidelines, we would like to reassure you that all of our staff in a customer facing area will be wearing a face mask or a visor for your safety.

From Friday 24th July, we will be asking all customers entering our showrooms to wear a face covering. Complimentary face masks will be available at all of our dealerships should you arrive without one.

Please note, our showroom staff will not be wearing face coverings, however, if you would feel more comfortable that they do, then they will be more than happy to wear one upon your request.

More details about the other measures we have put in place to keep our customers and our staff safe are below, as well information about our revised opening times.

An update on car sales.

On June 15th we reopened our showrooms in Attleborough and Fakenham dealerships.  They joined our showrooms in Dereham and Hall Road and Whiffler Road in Norwich which reopened on June 1st.  The opening times for all our branches is 8am – 5.30pm Monday to Saturday.

At Busseys nothing is more important than the health and welfare of our customers, our colleagues and their families. That is why we are taking the following steps:

 We are adhering to the 2m Social Distancing guidelines across our Dealerships.

 Many areas of our Dealerships are fitted with protective screens and our staff have Personal Protective Equipment to help keep you safe. We also ask that you wear a face covering when you visit our Dealerships, in accordance with government guidelines.

 We follow an extensive checklist to ensure your serviced vehicle is sanitised. Our Dealerships and our Dealership vehicles are also being regularly sanitised.

 We are offering a range of virtual services including online demonstrations and no-touch demonstrations in our dealerships.

 We are offering unaccompanied test drives in our sanitised vehicles.

 Our servicing can be booked online. If you would like to book your vehicle in using our online booking form please click here

 We offer touch free payment.

If you prefer not to visit our dealership you can still use our online services:

Buy Safely

    • As always you can visit our website to see all of our new and used vehicles and our latest offers. All with detailed specifications, pictures and video reviews
    • You can make contact with us via the website, social media or email for more information or to start your sales enquiry
    • We can then have ongoing discussions via live chat, social media, telephone or MS Team video – whatever suits you best
    • We will facilitate part exchange valuations with no human contact

For those customers who were due to take delivery of your new vehicle this month, you should have been contacted by us to discuss this in detail. If you have not, then please use our New Vehicle Contact form to let us know and we will be in touch.

Used Cars Ford CarsPeugeot Cars

Continuing to keep the county mobile

We are continuing to keep the county mobile as well as continuing to offer a service that minimises risk to our customers and colleagues.

This includes a ‘No Touch’ process if you visit us, or a full collection and delivery service.

So we are there for you should you need us.

We will continue to adapt to the situation as it develops and will be updating our website as things change.

Please continue to stay safe, follow government advice, take care of your families and together we will get through this.

If you would like to book your vehicle in for a service please call our Bookings Team on the following number: 01603 253180

Alternatively please head over to our online booking form below

 

Best regards from all at Busseys


Service Department Opening Hours

All Service Departments will be opening from 8.00 – 17.30 Monday – Friday and Saturdays 8.00-12.00.


Risk Assessment

You can read the comprehensive risk assessment of our premises here:
Risk Assessment