Contact Busseys

Complete our Contact Form We’ll get back to you shortly Contact Form

Busseys Branches

Busseys, FordStore, Whiffler Road, Norwich

Map Marker Norwich

Busseys FordStore
95 Whiffler Road
Norwich
NR3 2EU 

01603 253144

Details & Opening Times
Contact Form

Busseys Peugeot Hall Road Norwich

Map Marker Norwich

Busseys Peugeot
Hall Road
Norwich
NR4 6ET 

01603 753376

Details & Opening Times
Contact Form

Busseys Ford Buckenham Road Attleborough

Map Marker Attleborough

Busseys Ford
Buckenham Road
Attleborough
NR17 1NB 

01953 459416

Details & Opening Times
Contact Form

Busseys Dereham

Map Marker Dereham

Busseys Ford & Peugeot
Yaxham Road
Dereham
NR19 1HB 

01362 654266

Details & Opening Times
Contact Form

Busseys Fakenham

Map Marker Fakenham

Busseys Ford
Enterprise Way
Fakenham
NR21 8SN 

01328 852226

Details & Opening Times
Contact Form

Busseys Swaffham

Map Marker Swaffham

Busseys Ford
Station Street
Swaffham
PE37 7HP 

01760 536902

Details & Opening Times
Contact Form

Thorpe Road

Map Marker Norwich

Busseys Ford
Thorpe Road
Norwich
NR1 1UH 

01603 598876

Details & Opening Times
Contact Form

Customer Complaints

The Motor Ombudsman service and repair

At Busseys we do our very best to ensure that every interaction our customers have with us exceeds their expectations. As such, we subscribe to the Motor Ombudsman. However, should your experience at Busseys not live up to your expectations we have procedures in place to try to resolve any issues.

In the first instance, please complete the contact form detailing the nature of your dissatisfaction. We aim to contact you within 48 hours to discuss and resolve the issue but please be aware this may be longer at weekends and bank holidays.

If you should remain dissatisfied with the outcome of a dispute in relation to service and repair you can contact the Motor Ombudsman, a CTSI certified Alternative Dispute Resolution (ADR) service at themotorombudsman.org/. They offer a free conciliation service if you have a complaint relating to your new car warranty, service and repair or a vehicle warranty product.

What is ADR?
ADR stands for Alternative Dispute Resolution. This is a process where an independent and impartial third party considers the evidence in a dispute and makes a decision, offers a view or helps the parties to come to an agreement. ADR is so called because it offers an alternative to pursuing a case through the courts, a process which is likely to be more protracted and costly.