Call Centre Sales Supervisor
Job Opportunities at Busseys
Parts Plus - Call Centre Sales Supervisor
Be a part of a driven and successful team!
Busseys Parts Plus Centre is a state-of-the-art facility opening on Whiffler Road, Norwich toward the end of August. It is part of a national relaunch of the Ford wholesale parts operation of which Busseys are very proud to be a part of.
It will be selling parts to trade customers throughout the whole of Norfolk and a large part of Suffolk.
Out established and friendly team of Call Centre Sales Executives form a vital part of the team; their expertise, helpfulness and enthusiasm being key to the relationships we have with our customers and to the success of our business. They work well under pressure whilst still maintaining an excellent level of customer service.
We are looking for a Call Centre Sales Supervisor to expand our team to cater for the enlarged customer base Parts Plus will bring us; It is the perfect opportunity for an enthusiastic individual who is ready to bring their skills and experience to our thriving team.
So, if you think you fit the bill, come and join us in our new and exciting venture. If you want to work in a vibrant environment and for a first-class, family owned, successful business, then keep reading!
Your main responsibilities will include:
- Putting great service and customer satisfaction at the heart of everything you do, ensuring we deliver a service of the highest quality
- With the support of the Parts Plus Manager, setting daily targets to achieve the sales levels required by the business and ensuring the call centre team achieve those targets via inbound and outbound calls
- Ongoing coaching and development of the team
- Collecting, analysing and using call centre data to help continuous improvement of the team
The successful candidate will be an organised, effective member of the Management team with a positive attitude: that’s what we call Being Busseys. Excellent telephone manner, communication and administration skills are crucial to this role. Previous customer service experience is favourable, however full training will be given.
In return, you will enjoy a highly rewarding role within our business, a competitive salary and excellent employee benefits.
To apply for this exciting position, please complete an application form or for more information contact our HR Department on 01603 424022
All positions enjoy:
22 days holiday a year plus statutory holidays (pro rata for part time)
Access to a Company Pension Scheme (after a qualifying period)
Employee Discount Scheme on vehicle purchase, parts and servicing (after qualifying period)